Teaching Support Services position @ U Guelph

Reporting to the Manager, Learning Technology and Courseware Innovation
(LTCI), this position manages and supports the campus implementation of the
mission-critical Blackboard* courseware system, a key component of the
University’s strategic plan to support technology-enhanced education,
currently being used by over 1,500 courses and over 16,000 students (54,601
enrolments) per semester at the University, as well as other systems that
maybe implemented in the future. The Courseware Services Manager will be a
senior-level position in TSS, managing a team that is responsible for the
analysis, planning, and coordination of system administration, upgrades,
courseware creation, and faculty and staff support. It is the manager’s
responsibility to ensure that this system is available on a 24/7 basis. The
manager works closely with high-level staff from other University units such
as Computing and Communication Services (CCS), Office of Registrarial
Services (ORS), Office of Open Learning (OOL), as well as representatives
from outside the University to develop strategy and maintain an efficient
courseware system operation. The manager develops overall Blackboard
education and support strategies for the University, as well as continuously
monitors ongoing developments in the field of e-learning. The successful
candidate must be able to manage complex systems, information, and
conflicting demands in an environment that changes rapidly, as well as
provide leadership, direction, and demonstrate initiative. The candidate is
also expected to continuously maintain knowledge of this rapidly changing
field in a self-directed manner.

Requirements of the position include: Master’s degree in education,
educational technology preferred, or equivalent background in education and
information technology; and several years’ related project and staff
management experience, preferably in a university setting or an equivalent
combination of education and experience. An in-depth working knowledge of
various instructional technologies (Blackboard, Desire2Learn, web,
multimedia, etc.) and how they can be applied in teaching and learning
situations is essential. Knowledge of this University, its strategic
directions (e.g. learner-centredness), operating procedures, and various
units would be an asset, as would strong research and analysis skills. The
ability to work with faculty on a peer level to coach and mentor faculty on
courseware implementation; the ability to generate solutions to a diverse
range of problems as well as articulate and support these solutions is also

Professional and Managerial Group

Position Number: 0313-044
Salary Band: P04

*Blackboard is a web-based courseware management system. It allows faculty
to create and manage web sites for their on campus courses. It provides a
number of built-in tools, including quiz creation, course content, calendar,
discussion forums, and gradebook. The Blackboard system allows an
institution to centrally manage course and student account creation for
access to this system. It is also used to electronically submit grades to
Colleague. For more information, please see http://www.blackboard.com
and the University of Guelph Courselink portal
at http://courselink.uoguelph.ca

All applications must be forwarded to Human Resources, University of Guelph,
Guelph, Ontario N1G 2W1. Fax: (519) 763-2780. We thank all applicants for
their interest but wish to advise that only those selected for an interview
will be contacted. Job postings are intended for recruitment purposes only
and should not be construed as official university job descriptions.

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